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Privacy Policy

Last updated: March 2026

Chelsea Painters & Decorators ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit www.chelseapaintersdecorators.co.uk or use our services.

1. Information We Collect

Information you provide to us

When you complete our contact form or request a free quote, we collect the following information:

  • Your name
  • Email address
  • Phone number
  • Property address or postcode
  • Details of the painting or decorating work you require

Information collected automatically

When you visit our website, we may automatically collect certain information through analytics tools, including:

  • Your IP address (anonymised)
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website
  • Device type and screen resolution

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotations
  • Arrange and deliver painting and decorating services
  • Communicate with you about your project, including scheduling and follow-up
  • Improve our website and services through anonymised analytics
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

  • Consent: When you submit a contact form or quote request, you consent to us processing your data for that purpose.
  • Contractual necessity: To fulfil a contract for painting and decorating services.
  • Legitimate interests: To improve our website and services, provided this does not override your rights.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Web3Forms: Our contact form submissions are processed via Web3Forms, a third-party form handling service. Please refer to their privacy policy for details on their data handling practices.
  • Analytics providers: We use analytics tools to understand how visitors use our website. Data is anonymised where possible.
  • Legal requirements: We may disclose information if required by law or to protect our legal rights.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy. Contact form enquiries and quotation records are retained for up to 24 months after your last interaction with us. Project-related records may be retained for up to 6 years for contractual and legal purposes.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise any of these rights, please contact us at contact@hampsteadrenovations.co.uk.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption to secure data transmitted between your browser and our server.

8. Cookies

Our website uses cookies to improve your experience and analyse site usage. For full details, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.